Orders

1. Can I modify or cancel my order?

Unfortunately, once an order has been placed, it cannot be modified or canceled as it is processed immediately.

2. Can I return an item?

Yes. You have 14 days after receiving your order to request a return, provided the product is unused and in its original packaging.

3. How do I make a return?

Simply contact us by email with your order number. We will provide you with return instructions.

4. Are return shipping costs my responsibility?

Yes, return shipping costs are the customer’s responsibility, except in cases of defective products or an error on our part

Shipping

5. What are the delivery times?

Our delivery times range between 7 and 15 business days, depending on your location.

6. Where do you ship?

We ship to most countries worldwide. If your country does not appear at checkout, please contact us.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link.

8. What should I do if I haven’t received my order?

Please check your tracking link first. If the package is marked as delivered but you haven’t received it, contact us as soon as possible.

Payment

9. What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard), Apple Pay, and PayPal (availability may vary by country).

10. Is my payment secure?

Yes. All payments are 100% secure and protected by SSL encryption.

11. Can I pay in installments?

Installment payments may be available depending on your country and order amount. Please check at checkout.

Products & Quality

12. Are your products tested?

Yes. All our products are tested and quality-checked before shipping.

13. My product arrived damaged. What should I do?

Please contact us within 48 hours of delivery with a photo of the damaged item. We will offer a replacement or a refund.

14. How do I use the product?

Each product comes with usage instructions. You can also check our tutorial videos or contact us for assistance.

15. Are your products suitable for all skin types?

Our products are designed to be suitable for all skin types. If unsure, we recommend testing on a small area before full use.

Customer Service

16. How can I contact you?

You can reach us via our contact form, by email at [Ceo@soomeebiz.net], or through our social media channels.

17. What is your response time?

We respond within 24 business hours, excluding weekends and public holidays.

18. Do you offer a loyalty program?

Coming soon! Subscribe to our newsletter to be the first to know when it launches.

19. I’m an influencer. Can I collaborate with you?

Yes! Please contact us through our Collaboration page or send us an email with your social media links.